Please read these Terms & Conditions carefully before ordering a product.
Warranty, Returns, and Replacements
Smartfriendz products do not carry a long-term warranty. Returns are possible only on unused items, within 14 days of receipt. We will provide parts or service on items that prove to be defective from the time of manufacture, and we'll always work with you to get your smart friend running again.
Special Ordering Requirements
If you're unable to place an order directly on the webstore, need to use a purchase order, or have any other needs, please contact with us so we can help you.
Order Changes and Cancellations
What information do we collect?
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways: ; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Terms an Conditions of Sale
Purchasing Smartfriendz Products
Eligibility to order criteria: You may only purchase products:
- Available for sale and details of which appear on Smartfriendz.com; and
- For delivery worldwide.
- For personal use, either by yourself or by your intended recipient(s) of the products. Smartfriendz reserves the right to decline any order that it has reasonable cause to believe is for onward sale other than through distribution channels approved by Smartfiendz.
Details of the products available for purchase (including their price) are set out on Smartfriendz.com. Smartfriendz takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Smartfriendz.com online store are correct at the time when the relevant information is placed onto Smartfriendz.com. Although every effort is made to keep Smartfriendz.com as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
- Once you have selected the products you wish to order, click on the “proceed to checkout” button in you shopping cart.
- You will be asked to give you billing and delivery adres and information. On the bottom of this page you can verify you order.
- Once you have clicked on the “Place order” button and accepted the term & conditions, You wil be directed to your Pay pal account for paying your order. Your offer at this stage is still subject to our acceptance. In order that we may accept your offer, we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further.
- Smartfriendz.com will E-mail you to confirm your product order has been received.
- Smartfriendz.com will E-mail you again to confirm that the products you have ordered are being shipped to you.
- We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered is concluded between you and Smartfriendz.com only upon those products being shipped to you, as detailed in the dispatch confirmation E-mail.
Smartfriendz may refuse or be unable to process your order if:
- The product you ordered is discontinued or no longer available.
- Your credit card does not give authorisation for the payment of the purchase price
- You do not meet the eligibility to order criteria set out above.
- Cancelling the Contract and Returns
Orders cannot be cancelled once they have shipped out. Products cannot be returned for any reason including lack of product knowledge, a customer no longer needing or wanting a product unless the item is defective or faulty, in which case the following applies. All products are checked before they are sent out. In the event that goods are faulty, they must be returned to our manufacturing facility within 14 days of receipt of products. Products must not been altered beyond the level necessary to evaluate them. Products found to contain manufacturing defects will be replaced with the same item or repaired. We will not accept goods that have been clearly used more than the amount needed to evaluate their functionality. If the goods are found to be in working condition and the lack of functionality is a result of knowledge or assembly error on the customer’s part, no refund will be made, but the goods will be returned to the user at their expense. Any order discrepancies must be communicated within 14 days of order receipt. This applies to any missing parts in kits, orders in packages, etc. After the 14 day window, we cannot be held responsible for any missing items. How To Return Your Goods You may return goods by contacting Smartfriendz bij mail, phone or post (details below). Alternatively you may return your goods, accompanied by the delivery documentation, to a Smartfriendz.com The following information will be required when returning your goods:
- Confirmation Email containing your Transaction Reference Number
- Delivery Documentation containing your Delivery Number
- List and description of goods to be returned
- Reason given for returning goods
- If returning goods by post please also include:
- Receipts showing any return charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods
If you are returning the goods by post please note:
- It may take up to 7 days for your parcel to reach us
- Returned items will be processed within two (2) working days of receipt
- Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit
- You are advised to use a carrier that offers both traceability and insurance
How To Contact Us. Email: email@example.com Adress: 10 rue de la martinelle, 15600 Maurs, France
Smartfriendz reserves the right to:
- Modify or withdraw, temporarily or permanently, Smartfriendz.com (or any part thereof) with or without notice to you; Smartfriendz shall not be liable to you or any third party for any such modification or withdrawal; and/or
- Change the Conditions from time to time, and your continued use of Smartfriendz.com (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using Smartfriendz.com.
- If Smartfriendz should change these Conditions, your order will be subject to the Terms and Conditions at the Date and time of you placing your order.
If any part of the Conditions is declared unlawful or unenforceable, then that provision shall be deemed deleted from the Conditions and the remaining provisions of the Conditions shall remain in full force and effect. French law applies to these Conditions and any dispute relating to the Conditions shall be settled by the French courts. [/acc_item] [acc_item title="Shipping information"]We ship items out as soon as possible. You will receive an email as soon as we have transferred your order to a delivery service.
We ship internationally, to just about any location. If your location is not in the shipment list please let us know. There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely around the world. Please do your research so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.
We almost work 24/7 but unfortunately most delivery services don't. There can be no shipments on the following days:
- New Years - January 1
- Good friday - April 18
- Easter - April 20 & April 21
- Labor Day - May 1
- WWII Victory Day - May 8
- Ascension Day - may 29
- Quatorze Julliet - July 14
- Assumption - August 15
- Christmas Day - December 25
- New years eve - December 31
Your safety is your responsibility, including correct use of equipment, appropriate use of safety gear, and determining whether you have adequate skill and experience. Electricity, power tools and other resources used in relation to our products are dangerous, unless used properly and with adequate precautions, including safety gear. Our products are not intended for use by children without a parental supervision. Use of the instructions, kits, and suggestions on this Website is at your own risk. Smartfriendz disclaim all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright and that adequate safety provisions have been made. Always check the webpage and instructions associated with our products before you get started. Thank you for reading these Terms & Conditions !